Support

Ask for your community's invite code, then enter it on the “Join a community” screen after you sign up. Communities are invite-only — you'll only see shops from people near you.

You pay the shop owner directly by GCash, Maya, bank transfer, or cash. AdCartKo does not hold or process your money, and takes no commission on sales. After paying, upload your receipt in the order screen so the shop owner can confirm it.

Pick the “Shop Owner” role during onboarding, or open a shop later from your profile. Add products with photos, prices, and add-ons, then manage incoming orders and chat with customers from the “My shop” tab.

Open the order from the Orders tab. You'll see a live status timeline (pending → accepted → preparing → completed), a real-time chat with the shop owner, and — if the shop owner shares it — live delivery location.

Once an order is marked completed, a “Rate” action appears on the order screen. Ratings are verified — only customers with a completed order for that shop can leave one.

Location places shops on your community map, helps you find shops near you, and — only with your permission — shares live delivery location during an active order. Photo access lets you upload product images and payment receipts. Both are optional and only used for these features.

Go to the Profile tab and tap “Edit profile.” You can update your display name and details there.

On the sign-in screen, tap “Forgot password?” and enter your email. You'll get a reset link. If it doesn't arrive, check spam or email us.

Open the Profile tab, then Settings, and choose “Delete account.” This permanently removes your profile, shops, and order history. If you can't access the app, email james@defyne.solutions from your registered address and we'll process the deletion within 30 days.

Use the report option on the shop, product, or order screen, or email james@defyne.solutions with details. Whoever set up your community can also remove members.